Our team of designers, cutters, tailors, and seamstresses have over 100 years combined in garment manufacturing. We know that the only way to deliver a premium garment is to do it carefully and with attention to details.

Understand that every item we sell (including ready-to-wear) is made-to-order. Most garments are manufactured within 21-28 days (under normal circumstances) and will arrive according on the shipping options you select during checkout.

Please understand that our timelines are not fixed and do vary by workload and complexity. Although we diligently strive to meet our deadlines, our team will not be held liable to external deadlines. For best results, order at least 45 days prior to your event. 

Standard size items are garments purchased without customization or entering specific body measurements. If you are not satisfied with the quality or sizing of your standard sized item, you may return it. If an error occurs with your order, we will either remake the item or issue a refund after review. Returns are accepted for up to 30 days from the date of receipt and must be in the condition it was received. Understand, Washington Apparel Company will not validate a return, exchange, or refund until the afore-mentioned criteria is met.

Listed below are the procedures for returns on standard size items:

1. Notify us of the error and we’ll contact you within 48 hours to better understand the error. Please upload pictures or describe the error in detail.
2. Once we have reviewed your concern, utilize the address provided on your shipping invoice. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your product to reach us may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received, you may elect:

1. We will remake and ship you the correct item with express shipping free of charge, or
2. We will refund to your original method of payment once your financial institution clears the transaction. Refunds may take up to 10 business days. If you haven’t received a refund after 10 business days, contact your financial institution. If you’ve done this and still have not received your refund, please call directly at 910-996-2977, or email us at [email protected], or contact us using our contact form.

Made-to-measure items are customized garments that rely solely on your unique measurements. There is sometimes a distinct difference between the consumers expectation and the tailor’s ability to create to the customers satisfaction. Due to the complexity of this matter, we do not accept returns on made-to-measure items. Additionally, once you’ve commissioned a garment by paying the deposit amount all sales are final. Of course, we understand that sometimes there are human errors, therefore (with tangible/visible evidence) we offer the following remedies:

For in-store clients:

1. During your fitting, notify us to help us better understand the error.
2. We will either perform alterations or remake the order with express shipping at no cost to you.
3. You may also elect a refund of the purchase price minus the deposit payment (which covers our materials and labor).

For online clients:

1. Notify us of the error and we’ll contact you within 48 hours to better understand the error. Please upload pictures or describe the error in detail.
2. If the order is incorrect due to our error, you may take the item to a local tailor, then submit to us the receipt for reimbursement.
3. If the order is incorrect due to our error, but can not be altered, we’ll confirm your correct order with a video consultation, then begin manufacturing a brand new item and ship it to you with express shipping at no cost to you.
4. If the order is incorrect, due to incorrectly submitted measurements or an incorrectly submitted order, no returns or refunds will be provided as you assume liability according to the disclaimer at purchase when selecting made-to-measure. We may (at our discretion) agree to remake the order at a discounted rate in some instances.

It is the clients responsibility to claim their in-store merchandise within 90 days of notification that the items are available for pickup. After the 3rd notification and the expiration of 90 days, the items and any payments will be forfeited.