PRIVACY POLICY

Our company prides itself on great customer service. Part of that comes from our straight-forward policies.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

By providing your phone number and opting in to receive SMS communications, you agree to receive text messages from Washington Apparel Company. These messages may include updates on your orders, promotional offers, event invitations, or other business-related information. Additionally, if you have provided your email address and opted in, we may send you emails with similar content.

 

How We Use Your Information

When you opt in to receive SMS or email communications from Washington Apparel Company, we collect and use your contact information for the following purposes:

  • SMS Messages: Sending transactional updates related to your orders, such as shipping notifications, order confirmations, and delivery status. You may also receive promotional messages, offers, and news about our products and services.
  • Email Communications: Sending order-related updates, promotional offers, and other marketing materials, as well as event announcements and news.
  • Customer Support: Responding to inquiries or support requests via SMS or email if initiated by you.

 

Opting Out

If at any time you wish to stop receiving SMS or email messages from us, you can opt out by:

  • For SMS Messages: Replying to any SMS message with “STOP” or “UNSUBSCRIBE.”
  • For Emails: Clicking the “Unsubscribe” link found at the bottom of our marketing emails.

After opting out, you will no longer receive communications through the selected channel unless you opt back in through an authorized method.

 

Data Privacy

We are committed to protecting your privacy and ensuring that your personal information, including your phone number and email address, is secure. We will not share or sell your contact information to third parties for marketing purposes. Your contact details will only be used in accordance with the terms outlined in this policy and in our full Privacy Policy.

 

Third-Party Service Providers

We may use third-party service providers to deliver SMS and email messages. These providers are contractually obligated to ensure the security and confidentiality of your information and may only use your phone number and/or email address for the purposes of delivering the communication services.

 

Message Frequency and Charges

Message frequency may vary. For SMS, standard message and data rates may apply depending on your mobile carrier and phone plan. For email, there are no associated costs to you for receiving email communications. Please contact your carrier for more details regarding SMS charges.

 

Contact Us

If you have any questions about this SMS and email opt-in policy or how we handle your personal information, you can contact us via:

Email: [email protected]

Phone: 910-996-2977

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Our store is hosted by BlueHost using the WooCommerce e-commerce platform. Your data is stored through WooCommerce’s data storage, databases and the general application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway (Bank Transfer) to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third-party providers used by us (PayPal and Stripe) will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We take reasonable precautions and follow industry best practices to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:

The Washington Apparel Company , LLC ATTN: Privacy Compliance, 100 Hay Street (6th Floor), Fayetteville, NC 28301